可用性测试

来自技术传播维基百科
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定义

ISO 924-11 (HCI)

The usability of a product is the degree to which specific users can achieve specific goals within a particular environment, effectively, efficiently, comfortably, and in an acceptable manner.

ISO 9126-1 (Software Engineering)

The capability of the software product to be understood, learned, operated, attractive to the users, and compliant to conditions.

可用性模型

Eason Model

These combined determine usability: task, system, & user

  • Task characteristics:
    • frequency: number of times a task is performed by a user.
    • Considerations include routine and infrequent tasks
  • System functions:
    • ease of learning: effort required to understand and operate a system
    • ease of user: the effort that is required to operate a system once it has been understood and mastered by the user
  • User Characteristics:
    • knowledge
    • motivation
    • discretion

Shackel Model

Nielson Model

ISO 9126

QUIM Model

可用性测试示例

Zipcar 网站可用性测试:https://www.youtube.com/watch?v=QckIzHC99Xc


可用性测试工具